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NO ONLINE SALE DELIVERIES AS WE ARE NOT DEEMED AN ESSENTIAL SERVICE. THIS WEBSITE IS RUNNING IN TEST PHASE.
NO ONLINE SALE DELIVERIES AS WE ARE NOT DEEMED AN ESSENTIAL SERVICE. THIS WEBSITE IS RUNNING IN TEST PHASE.

FAQs

GENERAL QUESTIONS

WILL THE PRODUCT BE EXACTLY AS I SEE IT IN THE IMAGE?

While every effort is made to ensure that our product images are accurate, please be aware that colours may vary from what is shown, and from time to time parts may also vary due to supplier availability and manufacturing variations.

IF AN ITEM IS AVAILABLE ONLINE WILL IT BE AVAILABLE IN-STORE?

Not always. We carry over 30,000 products online, not all of which will be available in our retail showrooms. Due to stock availability, there are also some products available in store which are not sold online. Please call the showroom ahead of time to check what you are wanting to purchase is available there.

I CAN'T ADD THE PRODUCT I'D LIKE TO PURCHASE TO MY CART?

If the product line is greyed out, it generally means that the item is either on pre-order or out of stock. Please contact us here and include a link to the product you are interested in.

THE PRODUCT I'D LIKE TO PURCHASE IS OUT OF STOCK - WILL YOU BE GETTING MORE IN?

We'll always try our best to get something in for you, even if it is out of stock on our website. Please contact us here and include a link to the product you are interested in.

DO I NEED TO CREATE AN ACCOUNT TO BE ABLE TO SHOP?

No, you do not need to create an account with us in order to make an online purchase. However, you will still need to fill in your contact and delivery details, so you may find having an account easier than having to fill in your details with us every time you make a purchase.

CAN I CHANGE ANY PART OF MY ORDER ONCE THE ORDER IS COMPLETE?

Once an order has been confirmed and placed we may not be able to make any changes. Please contact us here to discuss options or how we might be able to help.

VOUCHERS

DO YOU SELL GIFT VOUCHERS?

Yes! They make great gifts for the bike enthusiast in your life! You can purchase vouchers online. 

CAN I USE A GIFT VOUCHER ONLINE?

Unfortunately, iRIDE gift vouchers cannot be redeemed online. Please visit us in-store to redeem your voucher.

For more information about gift voucher, please visit here [a link].