CAN I PICK UP MY ORDER (CLICK & COLLECT) FROM IRIDE?
Yes. Note that some stock may need to be sent to us from a Distributor Warehouse if not in store. This can take 2-3 days. We will let you know when your order is ready to be collected.
You will see the Click & Collect option as you proceed through the check out.
HOW DOES CLICK & COLLECT WORK?
- In the checkout page you will have an option to select your delivery method in the Shipping area. Choose Click And Collect.
- In the Ship to area, you still need to leave an address. Otherwise, the checkout page cannot be processed successfully. You can leave the iRIDE store address here, or any other addresses you like. It will not affect you to pick up your products in our store.
CAN SOMEBODY ELSE PICK UP MY ORDER?
Once you are in the ‘Billing & Delivery’ section you will have the option to nominate a person who will be collecting this order if you cannot.
NOTE: For security purposes we will only be able to hand over the order at the collection, with appropriate ID, to:
- The person who placed the order
- The nominated collector
HOW MUCH DOES CLICK & COLLECT COST?
Free on all orders over $150. Otherwise $5 as orders receipted in-store go through several processes before they can be collected.
WHAT ARE THE COLLECTION TIMES FOR CLICK & COLLECT?
Click & Collect orders take the same length of time as our standard home delivery, 3-5 business days. This is due to some Click & Collect orders being sent from one of our other distributer partners based across the country and a few from Australia.
If your order is being sent from another distribution centre, it will depend how close the distribution centre that your order will be coming from is to iRIDE.
The above factors will contribute to the time it will take for your Click & Collect order to be ready for collection
WHAT DO I NEED TO BRING WITH ME TO COLLECT MY ORDER WHEN USING CLICK & COLLECT?
Click & Collect orders must be collected by either the person who placed the order or by the nominated person.
For security purposes please ensure you bring the below:
- Order Number
- Vaild Photo ID*
*Please note that upon collection your photo ID type & number will be recorded for security purposes
WHAT HAPPENS WHEN I DON'T COLLECT MY ORDER?
If you cannot collect your order within 7 days of it arriving at iRIDE, please contact us on 4 471 1299 or here.
Should you fail to collect your order after 14 days of it arriving at iRIDE the order will be cancelled and a refund will be processed back onto the card that was used to place the original order.
