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COVID-19 Update - Level 3

Delivery Update:

With the COVID level moving from 4 to 3 in Wellington, we have resumed shipping items.

iRIDE At Level 3:

iRIDE in Level 3 will be operating contactless services only. This includes Click & Collect orders as well as contactless pick-ups and drop-offs in our service centres.

  • If you're unwell please stay away.
  • Please wear a mask when collecting orders or dropping off items.
  • iRIDE is doing contact tracing, be ready to give us your details.
  • We'll be taking extra care in sanitizing bikes before collection.


What can I buy online at iRIDE during Level 3?

During level 3 you can shop online as you would during normal times. We already begin dispatching orders again.

Can I still Click & Collect?

You can collect any orders placed before or during level 4. You will receive a notification when your order is ready to be collected.

Is iRIDE service center open?

iRIDE service center is open now for servicing, maintenance and repairs. During level 3, drop-offs and collections will be contact-less only. Book your bike in for a service here.

Can I cancel my order?

Yes, you will be able to cancel your online order and request a refund. Please note, if your order is in transit with a courier or delivery company, you will need to wait until it has been delivered then you can follow the normal returns process here.

Can I return my purchase back to the store?

Yes. You can return items to iRIDE during level 2 but not during level 3. Please bring a proof of purchase with you and ensure the product is in new condition with original packaging in tact.

Any other questions, please contact us here.