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Warranty & Returns

14 Day Right of Return Policy

If you are not 100% satisfied with your purchase, you can return the unused product and get a full refund or exchange the product for another one, be it similar or not within 14 days of purchase (excludes Special Orders and Sale items). Any product you return must be in the same condition you received it and in the original packaging, with the original tags attached.

Our Legal Obligations:

Consumer Guarantees Act 1993

The Consumer Guarantee Act sets out minimum standards for goods sold by iRIDE LTD. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.

For more information refer to the to Consumer Guarantees Act.

Fair Trading Act 1986

The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.